Frequently Asked Questions

Everything you need to know about your order and our collection.

How do you ensure vinyl records are not damaged during shipping?

We use specialized, heavy-duty cardboard mailers with extra corner protection and stiffeners to ensure your records arrive in pristine, warp-free condition.

What is your return policy for opened media?

We accept returns within 30 days. However, opened vinyl, CDs, and cassettes can only be returned if they are found to be defective or have a manufacturing flaw.

Do you offer international shipping?

Yes, Concord Records ships worldwide. Shipping rates and delivery times are calculated at checkout based on your destination and the weight of your order.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking link to monitor your shipment's progress in real-time.

Are the 'Used' records inspected for quality?

Absolutely. Every pre-owned record undergoes a rigorous visual inspection and professional cleaning. We use industry-standard Goldmine grading to describe the condition of both the media and the sleeve.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.